Terms and Conditions

Last updated: 23 September 2026

Who operates the site and acceptance of the terms

starquestry operates this website as a commercial provider of specialised training courses focused on live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. By accessing or using any part of the site, enrolling in a course, or submitting information through the contact form, you agree to these terms in full. If you do not agree, you must stop using the site immediately. These terms constitute a binding contract under the laws of the United Kingdom.

Eligibility and permitted use

The site and courses are intended for individuals aged 18 or over who are resident in the United Kingdom or have lawful access to online training from their location. You may use the site only for lawful purposes related to exploring, enrolling in, or participating in our professional development programmes. Permitted activities include browsing course information, submitting enquiries via the contact form, and accessing enrolled course materials through any secure student portal we provide. You must not use the site in any way that interferes with its normal operation or the experience of other users.

Prohibited conduct

You must not attempt to gain unauthorised access to any part of the site, reproduce course materials for commercial distribution, share login credentials, upload malicious code, or engage in any activity that could damage the reputation or technical integrity of starquestry. Harassment of staff or other participants, misrepresentation of your identity or qualifications, and infringement of intellectual property are strictly prohibited. Violations may result in immediate termination of access and reporting to relevant authorities where appropriate under UK law.

Accounts, submissions and user content

Enrolment in courses may require creation of a student account. You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Any materials, feedback, or information you submit through forms or during training must be accurate and must not infringe the rights of others. starquestry may use anonymised feedback for quality improvement purposes in accordance with UK GDPR and the Data Protection Act 2018. You retain ownership of your original submissions but grant us a non-exclusive licence to use them for delivering and improving the service.

Ownership of site content, trademarks and permitted limited use

All text, images, videos, course structures, and other materials on the site are owned by starquestry or its licensors. Trademarks and trade names used on the site remain the property of their respective owners. You may view and download materials solely for your personal, non-commercial educational use in connection with an enrolled course. Any other reproduction, distribution, or modification is prohibited without prior written consent. This limited permission does not transfer any ownership rights to you.

Third-party services and links

The site may contain references to third-party platforms used for video hosting, payment processing, or supplementary resources. These references do not constitute endorsement or warranty of the third-party services. We are not responsible for the content, availability, or privacy practices of any external sites. You should review the terms and privacy policies of any third-party service before using it.

Availability, changes, suspension and termination

We aim to maintain continuous access to the site and course materials but do not guarantee uninterrupted availability. We may suspend or terminate access for maintenance, security reasons, or breach of these terms. Course schedules and content may be updated from time to time. Where a paid course is cancelled by us before commencement, you will be offered a full refund or alternative dates. We reserve the right to refuse service to anyone who violates these terms.

Disclaimers subject to mandatory consumer law

While we strive to deliver high-quality training, course outcomes depend on individual effort and external factors. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK consumer law, including the Consumer Rights Act 2015. All other warranties, whether express or implied, are excluded to the fullest extent permitted by law.

Limitation of liability

Subject to the above, our total liability to you for any claim arising out of or in connection with the site or courses shall not exceed the amount you paid to starquestry for the relevant course in the twelve months preceding the claim. We are not liable for indirect or consequential losses, including loss of profits, data, or business opportunities, except where such exclusion is prohibited by law.

Indemnity

You agree to indemnify and hold harmless starquestry, its staff, and agents from any claims, losses, or expenses arising from your breach of these terms, your misuse of the site, or any content you submit that infringes third-party rights.

Governing law, courts and consumer dispute rights

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts. You retain all rights under the Consumer Rights Act 2015 and the Alternative Dispute Resolution for Consumer Disputes Regulations. Contact details for complaints are available on our Contacts page.

Severability, waiver, changes, contact route and last-updated date

If any provision of these terms is found to be invalid, the remaining provisions continue in full force. Failure to enforce any right does not constitute a waiver. We may update these terms periodically; continued use after changes constitutes acceptance. The current version will always be posted on this page with the last-updated date. For questions about these terms please use the contact form on the Contacts page or write to Wansbeck Workspace, Rotary Parkway, Ashington, Northumberland, NE63 8QZ or email [email protected]. Telephone enquiries may be made on 0191 694 1001.